theothermy

Useful as a common error list in HLCP documentation.


List of Likely Errors in data Entry:

While an extensive Help file, with animations has been provided, you may still face a few user errors. A list of possible common errors are given below. If you face errors while executing HLCP, check this error list first before contacting:



1. If you are seeing the Seasonal Load pdf output has lengths, breadths and areas far larger than they should be, (especially a multiple of 3.28 for lengths, or 10.76 for areas), it could mean that you are working in the SI units thinking that you are working in IP units, and vica versa.

2. If you see a severe or fatal error in the error screen, then possibly you did not "save" all schedules.

3. If you do not see the schedule populating a drop-down list, then you did not "save" all schedules.

4. Always "exit" HLCP after doing a calculation, and re-start HLCP to prevent faulty threading. If for any, reason, you still face errors, re-boot. This is not merely a "file" that you are dealing with. These are database "tables" and such problems occur sometimes, due to open threads (processes) and open tables, causing a conflict. It does not mean it's a bug.

5. If you face errors, please clearly define the error, and if possible attach a screen-shot (by using the "PrtScr" key on your keyboard, and send your query to "hlcp.support@gmail.com" It will be answered promptly. Only queries related to the working of the progamme shall be answered, not queries related to the theory of calculating cooling loads.

6. We expect values entered to be in a reasonable range, and that unusual values are not entered, so that the programme functions normally. Be especially careful of entering values null "0" values (in lengths for example), or negative values. There are no user entries which are negative.


7. If the hourly load is taking an unusually long time, please note that 8760 hour hourly loads will take time due to the extensive post-processing involved. To improve calculation times, increase the RAM. ensure that you have installed HLCP on a machine which has components rated higher than the "minimum" mentioned.


8. Just after a simulation, HLCP seems to hang. I am unable to click any tab.

This happens sometimes, because just after a run a small window pops up with the text "Successfully Completed"" and the OK button needs to be clicked. This small window sometimes is hidden behind the HLCP screen. In Windows XP, minimise all screens by pressing "ctrl d" and then maximise the small window and click "OK".

9. If you have made a mistake of not entering an item in the Project Master, and therefore do not see it in the dropdown box, remember, you cannot go back to the Project Master, add a new item, and expect it to become visible in the dropdown box! you wuold be forced to start the Project all over again. So, do fill up the Project Master correctly, and don't forget to SAVE it.